Code of Conduct

For the purposes of this code of conduct members and staff include both full and part time and sessional or occasional staff. Any contractors and subcontractors used will be expected to undertake and follow a relevant code of conduct relevant to the nature of their business and which supports the aims and terms of this Code of Conduct and any relevant Code or terms of practice that the said contractors and subcontractors would normally be expected to follow; and impose this on any other people used to fulfil the nature of their business or actions. Clients, customers and individuals include: businesses, charities, commercial arms of charities, their staff, contractors, visitors and any service users or any other vulnerable person.

The term “Vulnerable Person” includes any person in need or receipt of care from a charity, government agency or any organisation acting on behalf of either. It also includes any person defined as such by any recognised organisation or any person who could be reasonably expected to be classed as a vulnerable person but is not yet classified as such

All members whether individual or organisational are expected to follow this code of practice and be bound by its terms. Breach of this code of practice may lead to sanctions up to and including expulsion; with all fees and any other monies paid forfeit

This code of practice does not replace legislation or Health and Safety regulation and does not try to.

Individual members and staff of member organisations:

When working away from own premises or home place of employment to identify self and role to any reasonable person who may have grounds to enquire

To conduct self in a manner that credits both position and role and not by any action, bring self, employer or NACTO into disrepute

To carry out all duties in a manner that upholds the public trust, and maintains public confidence in the care industry

Uphold the guiding principles and standards of The Commission for Social Care Inspection and any other relevant guiding body

Follow Health and Safety occupational policies and procedures, and government legislation

Respect the customs, values, beliefs and working practices of all clients and customers

To provide goods and services to an agreed standard that are fit for purpose and meets all necessary quality standards, both internal and those set by awarding bodies.

To ensure all equipment used in the delivery of goods and/or service is safe to use and fit for its intended purpose

To sell any goods and or services in an ethical manner that meets all relevant legislation (for example The Sale of Goods Act) and informs customers of any terms, conditions, offers and options relevant to the sale and purchase of goods and services

To neither give nor receive any gifts or promotional items that may be seen as either inappropriate, disproportionate or seen to have an undue influence on the delivery, sale or purchase of goods or services

All goods or services sold are to be ‘fit for purpose’ and meet all relevant safety and quality standards

To source goods, training resources and services from reputable suppliers and sources

To challenge poor practice and breach of Health and Safety; Equal Opportunities; Human Rights and any other relevant legislation and report breaches to a responsible person or organisation

To support and adhere to whistle blowing policies of clients and have own organisational whistle blowing policy

To respect the needs of vulnerable persons and communicate in an appropriate way, seeking support and guidance as necessary

To maintain confidentiality of both clients, individuals and customers in line with The Data Protection Act and any other relevant legislation and not divulge any information except where it is required by law

To maintain own professional standing through Continuous Professional Development and acknowledge own limitations in knowledge or competence and seek any necessary support, guidance or qualifications before undertaking any new duties